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RETURN / EXCHANGE POLICY

Thanking for your purchase from faucetsinhome .com, and it is our honor to have you as our beloved customers.

We support that you can exchange or return products you received from faucetsinhome which problem due to us within 3 days (since you received the goods, which is subject to sign for the parcel). If no problem but not satisfied ,suggest not return ,if insist return , You will be responsible for the cost of returning the product to us. Delivery charges would also apply.

each item spend so much time and energy ,pls provide detailed pictures to show us problems. we sincerely hope you can contact our customer service first. If you did not contact our customer service but directly return the goods, our company will reject it no matter what reasons. (the address with package is for courier company not ours) So please communicate with our customer service first and get the return address, in case any unnecessary loss happens to both parties.

Faucetsinhome also can sell what you get not satisfied online for you, Sell your item for cash to other faucetsinhome.com customers (no listing fees for individual seller, set your own price, pay only when your item sells),

We will refuse to accept returned goods according to the following situations:
1) Goods that were not sold from faucetsinhom.com.
2) Item that has been used, moved tags, washed or soaked in the water.
3) Quality problems that are caused by abnormal use, storage or maintenance.
4) Goods that have been clipped or altered.
5) you do wrong measurements or wrong details online
6) Color within the allowed range
7) there is no problem with order but you mean not like it or not match room
8) which you can't install, suggest to ask a plumber for help

If you want to return or exchange goods, please contact our customer service within 24 hours. All goods that you returned should keep the completion of tags and packing, and in the condition that do not affect re-sale.

Customer who want to exchange goods, please leave message about the style and size, address, phone number and online contact way, which will be convenient for us to arrange the exchange.

After we receive your returned goods which have problem , we will deal with it within 5 business days, hope you can wait patiently for our solution.

We appreciate your support of faucetsinhome.com, and we will provide you with the best quality products with the cheapest prices and first-class service like always. The final interpretation rights belong to faucetsinhome.com.

Hope you all have a wonderful day and a good time here!

Our Cancellation Policy:
For All Custom Made orders and All Standard Size orders
1.Orders cancelled within 12 hours of payment confirmation will be eligible for a full refund.
2.Orders cancelled 12 - 24 hours after payment confirmation will be eligible for a partial refund consisting of the full shipping cost and 50% of the product purchase price.
3.Orders cancelled 24 - 48 hours after payment confirmation will be eligible for a partial refund consisting of the full shipping cost and 30% of the product purchase price.
4.Orders cancelled after 48 hours of payment confirmation will be eligible for a refund consisting of the full shipping cost only.
5.Once your order has been shipped, it can no longer be cancelled.

Can't find the information you need? Contact faucetsinhome. Customer Care, available every day 8.30am-6.00 pm with number . All days other than Saturdays, Sundays and public holidays. But also can send us email to service@faucetsinhome.com

We appreciate your support of faucetsinhome, faucetsinhome will provide you with the best products and service. The final interpretation rights belong to faucetsinhome